Smile Communications provides 4G LTE mobile broadband in several countries in Africa. Our objective is to become the broadband provider of choice for SuperFast mobile broadband internet and SuperClear voice services in each of our markets and to provide over 300 million potential customers in our countries of operation with a fast, reliable and high-quality broadband internet to accelerate development and wealth creation. Our mission is a fully connected Africa enabled by a team that is driven by passion, integrity, humility, and humanity.
VISION AND MISSION
Smile Communications aims to become the broadband
provider of choice to everyone in Africa and enable Smile customers to fully
benefit from the internet world. Our vision is a connected Africa. Our networks
are helping businesses grow and individuals improve their lives using 4G LTE
technology.
VALUES
Our values are the driving force behind supporting
our vision: Everything is possible when done with Integrity, Humility, Humanity
and Innovation. This is how we approach every aspect of our job, every service
and product we offer, and how we deal with our customers, partners and our
staff.
SmileData and SmileVoice pricing and usage terms:
1. All prices include VAT.
2. Unused data, available after a data plan expired,
can be rolled over with the recharge of a data plan that is similar to or
bigger than the expired data plan. This is not applicable to Unlimited plans.
More terms regarding Data Rollover is available here.
3. Bonus on Recharge for new customers (MiFi and
Router) is available to all recharges within the first 90 days of activation.
4. A bonus is only available to 30-day validity plans.
5. Usage of Bonus received is split into 50% for
Anytime use and 50% for Midnight use.
6. A bonus received can only be used before the paid
data.
7. The bonus is valid for 7 days.
8. SmileData plans are valid as stated under
‘Validity Period’. The data roll-over rule applies when there is unused data
left at the end of the validity period and the customer renews their data plan.
This is not applicable to Unlimited plans and the validity period cannot be
extended under any circumstances.
9. The Weekend Only plan is valid for use from
Friday 21:00 (9pm) to Sunday 23:59 (11.59pm).
10. The MidNite plans are valid for use from 00:00
(12am) to 06:00 (6am) daily.
11. SmileLite data plans are capped at a speed of up
to 2Mbps.
12. The out-of-bundle rate, which is equal to the
in-bundle-rate will be charged to a positive airtime balance in the associated
Smile account.
13. UnlimitedPremium, UnlimitedEssential, and UnlimitedLite
plans are valid for a period of 30 days from date of activation, and this the validity period cannot be extended under any circumstances.
14. The Fair Usage Policy applies to the
UnlimitedEssential and UnlimitedLite plans.
15. UnlimitedPremium, UnlimitedEssential and
UnlimitedLite plans are available for personal use only and not available for
wholesale.
16. UnlimitedPremium, UnlimitedEssential and
UnlimitedLite plans can be used with one SIM card and one device, respectively.
17. Should the usage of a user negatively impact the
experience of other customers, the right is reserved to reduce the data speed
of such a user of the UnlimitedPremium, UnlimitedEssential, and UnlimitedLite
plans.
18. SmileVoice has a fair usage policy of 3,000
minutes per 30 days.
19. SmileVoice calls are charged on a per second
basis, from the first second.
20. The MB/minutes call rate is displayed for
ease-of-use and calls are charged in kilobytes/second to the active data
bundle.
21. International call rates are displayed in call
rate per minute and charged per second. The data deducted for international
calls are also displayed in MB per minute for ease-of-use.
22. SmileVoice is not available for reselling or to
wholesale customers.
23. Refiling is illegal and Smile reserves the right
to terminate services provided to any customer should it be suspected that any
form of refiling or any other illegal activity is being conducted using
SmileVoice or any other Smile service.
24. An active
data or voice bundle is required to benefit from FREE Smile-to-Smile calls
25. These pricing and usage terms will be read
together with the General Smile Terms and Conditions of service.